M Squared Enterprises LLC DBA A Whale’s Song Expeditions Deposit, Cancellation, & Refund Policy

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All expeditions are subject to the realities of the natural world. Although we will do everything in our power to stay on the planned itinerary, circumstances including but not limited to weather and ocean conditions may make us alter the itinerary. Payments are not refundable for any itinerary change. Furthermore, we make no guarantees of seeing any specific species.

1. Tax

a) Sitka City sales tax will be added to the cost of all expeditions:

i) 5% October – March
ii) 6% April – September

2. Gratuities

a) Fees do not include gratuities.

3. Adjusting Your Reservation

a) You must contact our office directly to make any adjustments to your reservations. These include times, dates, amount of guests attending, and type of activity. A new confirmation will be emailed to you once the changes are completed. Adjusting your reservation does not exempt you from any penalties for which you may be responsible.

4. Deposits

a) Wildlife Watching, Bird Watching, Charter, Water Taxi, and 4-Hour Photo Expeditions

i) We require a $50.00 per-person, per-expedition deposit to hold your date and seat.
ii) The balance of the expedition cost is due at the end of your expedition.

b) Full-Day, 2-Day, and 3-Day Photo Expeditions

i) We require a $250.00 per-person, per-expedition deposit to hold your date and seat.
ii) The balance of the expedition cost is due at the end of your expedition.

c) Southeast Alaska & Glacier Bay and Southeast Alaska & LeConte Glacier Expeditions

i) We require a $1500.00 per-person, per-expedition deposit to hold your date and seat.
ii) An additional $1500.00 per-person, per-expedition deposit is due 60 days prior to departure.
iii) The balance of the expedition cost is due at the end of your expedition.

5. Cancellations and Refunds – if you must cancel

a) All cancellation and refund requests must be made in writing and e-mailed to us(opens in a new tab).

b) All Expeditions and Water Taxi Services – EXCEPT Southeast Alaska & Glacier Bay and Southeast Alaska & LeConte Glacier Expeditions:

If you must cancel your Expedition or Water Taxi the following fees apply:

i) Fifteen days or more from the date of departure a full refund will be issued.
ii) Fourteen days or less from the date of departure no refunds will be issued.

c) Southeast Alaska & Glacier Bay and Southeast Alaska & LeConte Glacier Expeditions.
If you must cancel your expedition the following fees apply:

i) Sixty days or more from the date of departure a full refund will be issued.
ii) From fifty-nine days to forty-five days prior to departure a $1500.00 refund will be issued.
iii) Forty-four or less from the date of departure no refunds will be issued.

6. Cancellations & Refunds – If A Whale’s Song Expeditions Must Cancel

a) Wildlife Watching, Bird Watching, Charter, Water Taxi, and 4-Hour Photo Expeditions

The expedition will proceed as scheduled in light rain and other mild weather conditions. Due to safety concerns or unforeseen circumstances, the captain may choose times of the day when weather and ocean conditions are more favorable. In the rare event that we, A Whale’s Song Expeditions, have to cancel an expedition, you will have the opportunity to:

i) Reschedule your expedition (subject to availability).
ii) Receive credit towards a future expedition.
iii) Receive a full refund.

b) Multi-Day Expeditions

The expedition will proceed as scheduled in light rain and other mild weather conditions. Due to safety concerns or unforeseen circumstances, the captain may choose times of the day when weather and ocean conditions are more favorable. In the event that any of the on-water parts of these expeditions does not occur, you will have the opportunity to choose either:

i) To reschedule the part of your expedition that was canceled (subject to availability).
ii) To receive credit towards a future expedition for the part of the expedition that was canceled.
iii) To receive a refund for the part of the expedition that was canceled.

7. Credit Card Statement

a) Your credit card statement will display M Squared Enterprises, (our legal business entity name) as the company authorized to bill your bank or credit card.

8. Credit Card Charges

a) By making your reservation online or by telephone you agree to authorize M Squared Enterprises LLC DBA A Whale’s Song Expeditions, to bill your credit card the agreed-upon amount for your reservation.
b) The credit card charges are authorized verbally and/or electronically by you, the reservation holder, and are valid in lieu of a signed credit card authorization form.
c) A 3% convenience fee will be added to all in-person and telephone transactions.

9. Travel Insurance

a) Sometimes life happens and you have to cancel because of unforeseen circumstances. We highly recommend protecting your travel investment and purchasing a trip insurance policy that includes emergency evacuation coverage.
b) Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, air flight, baggage, and baggage delay coverages. Medical coverage purchased with your policy is crucial if you do not have health insurance.
c) Please note that A Whale’s Song Expeditions does not recommend or endorse any plan or insurance company as everyone has different insurance requirements.

 

 

Website Terms & Conditions

By accessing this website we assume you accept these terms and conditions. Do not continue to use A Whale’s Song Expeditions if you do not agree to take all of the terms and conditions stated on this page.

License
Unless otherwise stated, A Whale’s Song Expeditions and/or its licensors own the intellectual property rights for all material on A Whale’s Song Expeditions. All intellectual property rights are reserved. You may access this from A Whale’s Song Expeditions for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from A Whale’s Song Expeditions
  • Sell, rent, or sub-license material from A Whale’s Song Expeditions
  • Reproduce, duplicate, or copy material from A Whale’s Song Expeditions
  • Redistribute content from A Whale’s Song Expeditions

Hyperlinking to Our Content

The following organizations may link to our website without prior written approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses
  • Systemwide accredited businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website

These organizations may link to our home page, to publications, or to other website information so long as the link:

  • is not in any way deceptive
  • does not falsely imply sponsorship, endorsement, or approval
  • of the linking party and its products and/or services fits within the context of the linking party’s site

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources
  • dot.com community sites
  • associations or other groups representing charities
  • online directory distributors
  • internet portals
  • accounting, law, and consulting firms
  • educational institutions and trade associations

We will approve link requests from these organizations if we decide that:

  • the link would not make us look unfavorably to ourselves or to our accredited businesses
  • the organization does not have any negative records with us
  • the benefit to us from the visibility of the hyperlink compensates the absence of A Whale’s Song Expeditions
  • the link is in the context of general resource information.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email(opens in a new tab). Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Our response may take 2-3 weeks

Approved organizations may hyperlink to our website as follows:

  • By use of our corporate name
  • By use of the uniform resource locator being linked to
  • By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of A Whale’s Song Expeditions’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that are rising on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation
  • limit any of our or your liabilities in any way that is not permitted under applicable law
  • exclude any of our or your liabilities that may not be excluded under applicable law

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer:

  • are subject to the preceding paragraph
  • govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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